CERTIFIED INSTITUTE OF WAREHOUSING AND MATERIALS MANAGEMENT on January 17th, 2009 12:44 pm
The Certified Institute of Warehousing and Materials Management (CIWM) was established by the Federal Government Decree No. 1 of 1990 and also Approved by the Federal Ministry of Education as a Professional and Examining body to regulate the Training and Dedicated to the Practice of Warehousing, Stores, and Materials Management as an aspect of Supply Chain Management, within the membership framework throughout Nigeria.
CIWM provides a path to recognized professional qualification in Warehousing, Stores, and Material Materials Management of an International Standard; it is open to men and women solely on the basis of education and ability. The Institute also caters for the shortage of qualified professionals in the area of Stores, Warehousing, Inventory Control and Materials Management.
National Secretariat: NO. 57 Isheri by County Bus-Stop Road, Aguda-Ogba, Ikeja-Lagos.
Postal Address: P. O. Box 10132, Lagos State University, Main Campus Ojo, Lagos State.
Telephone: 234-1-8121-578, 0802-548-6416, 0805-090-5747.
E-mail: info@cism-ng.org, enquiries@cism-ng.org, Website:http://www.cism-ng.org
Postal Address: P. O. Box 10132, Lagos State University, Main Campus Ojo, Lagos State.
Telephone: 234-1-8121-578, 0802-548-6416, 0805-090-5747.
E-mail: info@cism-ng.org, enquiries@cism-ng.org, Website:http://www.cism-ng.org
CERTIFIED INSTITUTE OF WAREHOUSING AND MATERIALS MANAGEMENT on January 17th, 2009 1:00 pm
PROFESSIONAL TRAINING PROGRAMMES FOR 2009
IN
WAREHOUSING, SUPPLY CHAIN, LOGISTICS, DISTRIBUTION,
STORES AND MATERIALS MANAGEMENT
IN
WAREHOUSING, SUPPLY CHAIN, LOGISTICS, DISTRIBUTION,
STORES AND MATERIALS MANAGEMENT
Headings of the workshop Topics:
First Quarter (January – March 2009)
1. Efficient Warehousing and Inventory Management System.
2. Globalisation and its effect on Supply Chain Management.
3. Managing Open Warehousing System.
First Quarter (January – March 2009)
1. Efficient Warehousing and Inventory Management System.
2. Globalisation and its effect on Supply Chain Management.
3. Managing Open Warehousing System.
Venue: Dates:
Excellence Hotel, Ogba. February 27th – 28th 2009
Lagos Airport Hotel, Ikeja. March 27th – 28th 2009
—————————————————————————————
Excellence Hotel, Ogba. February 27th – 28th 2009
Lagos Airport Hotel, Ikeja. March 27th – 28th 2009
—————————————————————————————
Second Quarter (April – June 2009)
1. Supply Chain Management Framework: Dimensions and Development Stages.
2. Customer Centric Materials Management
3. Inventory Performance Measurement and Organizational Issue.
Vendor Manage Inventory.
1. Supply Chain Management Framework: Dimensions and Development Stages.
2. Customer Centric Materials Management
3. Inventory Performance Measurement and Organizational Issue.
Vendor Manage Inventory.
Venue: Dates:
Excellence Hotel, Ogba. April 23rd – 25th 2009
Institute National Secretariat, Ogba May 28th – 30th 2009
Lagos Airport Hotel, Ikeja. June 25th – 27th 2009
—————————————————————————————–
Third Quarter (July – September 2009)
1. Supply Chain Management for Corporate Competitiveness.
2. Logistics for Customers Satisfaction.
3. Automated Warehousing Perspectives and Trends.
4. Cost Reduction by Improving Materials Packaging.
Excellence Hotel, Ogba. April 23rd – 25th 2009
Institute National Secretariat, Ogba May 28th – 30th 2009
Lagos Airport Hotel, Ikeja. June 25th – 27th 2009
—————————————————————————————–
Third Quarter (July – September 2009)
1. Supply Chain Management for Corporate Competitiveness.
2. Logistics for Customers Satisfaction.
3. Automated Warehousing Perspectives and Trends.
4. Cost Reduction by Improving Materials Packaging.
Venue: Dates:
Excellence Hotel, Ogba. July 29th – 301st 2009
Institute National Secretariat, Ogba. August 27th – 29th 2009
Lagos Airport Hotel, Ikeja. Sept. 24th – 26th 2009
Excellence Hotel, Ogba. July 29th – 301st 2009
Institute National Secretariat, Ogba. August 27th – 29th 2009
Lagos Airport Hotel, Ikeja. Sept. 24th – 26th 2009
Fourth Quarter (October – December 2009)
1. Power of Outsourcing in Supply Chain Management.
2. Understanding ICT Management in Small Transport Mgt and Logistics Service Providers.
3. Mastering the Art of Logistics and Supply Chain Management.
1. Power of Outsourcing in Supply Chain Management.
2. Understanding ICT Management in Small Transport Mgt and Logistics Service Providers.
3. Mastering the Art of Logistics and Supply Chain Management.
Venue: Dates:
Excellence Hotel, Ogba. October 22nd – 23rd 2009
Institute National Secretariat, Ogba. November 19th – 20th 2009
Excellence Hotel, Ogba. October 22nd – 23rd 2009
Institute National Secretariat, Ogba. November 19th – 20th 2009
Course Fees:
Non Members N 35,000 per Participant for Course Materials, Training and Certification.
CIWM Members N 25,000 per Participant for Course Materials, Training and Certification.
Corporate Members N 30,000 per Participant for Course Materials, Training and Certification.
Target Group:
Stores Controllers, Transport and Logistics Managers, Stores and Warehouse Managers, Stores Accountants, Stock verifiers, Executive, Supervisors and Inventory officers involved in Purchasing, Stores and Management of Materials in Private and Public sector organization.
Stores Controllers, Transport and Logistics Managers, Stores and Warehouse Managers, Stores Accountants, Stock verifiers, Executive, Supervisors and Inventory officers involved in Purchasing, Stores and Management of Materials in Private and Public sector organization.
Method of Payment:
All payment should be in Certified Bank draft in favour of the Institute.
All payment should be in Certified Bank draft in favour of the Institute.
Faculty:
The programme shall be facilitated by skilled and experienced Stores and Logistics Management Professionals
The programme shall be facilitated by skilled and experienced Stores and Logistics Management Professionals
Methodology/Administration:
Formal lectures, Case studies\ practical sessions, Group discussions to reinforce the issues.
Formal lectures, Case studies\ practical sessions, Group discussions to reinforce the issues.
The Programme commences by 9. 00 am daily
Other Benefit:
All Participants will be given FREE MEMBERSHIP APPLICATION FORM this will enable them to apply and as well as making them to become members of the institute after the programme.
All Participants will be given FREE MEMBERSHIP APPLICATION FORM this will enable them to apply and as well as making them to become members of the institute after the programme.
Note: Nominations should contact the Institute 2 weeks before the date of the programme
For Further Enquiries, Please Contact:
1. Prince Olomolatan, Adeniyi Rotimi.
B.Sc, MBA, MSc, ACIS (Shipping), MNIS, MIFFN, MCBA, MCPM, MCIPS, FCIWM,
Tel: 0802-588-9833
B.Sc, MBA, MSc, ACIS (Shipping), MNIS, MIFFN, MCBA, MCPM, MCIPS, FCIWM,
Tel: 0802-588-9833
2. Pastor Benjamin Onafadeji Soji.
B.Sc, PgD, MBA, MNIM, MCIPS, FCIWM,
Tel: 0808-313-4500, 0803-712-2772
B.Sc, PgD, MBA, MNIM, MCIPS, FCIWM,
Tel: 0808-313-4500, 0803-712-2772
3. Samuel O. Masebinu, Esq.
Cert. NIIT, B.Sc, ACMA , ACIPurS, ACIWM,
Tel: 0802-548-6416
Cert. NIIT, B.Sc, ACMA , ACIPurS, ACIWM,
Tel: 0802-548-6416
4. Dr. Godwill, N. Nwankpa.
PhD, FCIWM, ACIPM, AMNIM, ACIPS, AMNIPR, MLS, (LASU). Or
PhD, FCIWM, ACIPM, AMNIM, ACIPS, AMNIPR, MLS, (LASU). Or
The Training Manager,
The Certified Institute of Warehousing and Materials Management,
No. 57, Isheri Road, Aguda-Ogba, Ikeja, Lagos State.
Tel: 234-1-812-1578, 0802-548-6416, 0805-090-5747
E-mail: info@cism-ng.org, enquiries@cism-ng.org, Website:http://www.cism-ng.org
The Certified Institute of Warehousing and Materials Management,
No. 57, Isheri Road, Aguda-Ogba, Ikeja, Lagos State.
Tel: 234-1-812-1578, 0802-548-6416, 0805-090-5747
E-mail: info@cism-ng.org, enquiries@cism-ng.org, Website:http://www.cism-ng.org
Graduate Conversion Programme
The Graduate Conversion Programme, is a Fast Track Direct membership programme for holders of Advanced Diploma, HND, PgD, Bachelors Degrees, Masters Degrees with minimum of 5 years working experience in stores, materials mgt, purchasing, logistics, procurement and supply chain management. Or any other professional bodies certificate approved by the Governing Council for time to time.
The Graduate Conversion Programme, is a Fast Track Direct membership programme for holders of Advanced Diploma, HND, PgD, Bachelors Degrees, Masters Degrees with minimum of 5 years working experience in stores, materials mgt, purchasing, logistics, procurement and supply chain management. Or any other professional bodies certificate approved by the Governing Council for time to time.
Lectures Days & Time:
The programme is on weekend (Sat. 9am – 5pm and Sunday 12 noon – 5pm) only.
The programme is on weekend (Sat. 9am – 5pm and Sunday 12 noon – 5pm) only.
Method of Studies:
Through or via Classroom Lectures and Distance Leaning method.
Through or via Classroom Lectures and Distance Leaning method.
Fees:
APPLICATION FORM N5,000
COURSE FEE N50,000
Total N55,000
COURSE FEE N50,000
Total N55,000
Method of Application and Payment: You can down load Membership Application Form via the institute websitehttp://www.cism-ng.org then payment could be made in Cash at the office of the institute or in bank draft only in favour of the institute completed application form should be send to the institute.
Installmental Payment:
The course fee can be paid on installments.
The course fee can be paid on installments.
Fees Covers:
Studying Materials/Handout, Lectures and Examination fee only.
Studying Materials/Handout, Lectures and Examination fee only.
Certification:
At the end of the programme the institute will be issued all successful Graduates an ASSOCIATE MEMBERSHIP CERTIFICATE of the institute only. (ACIWM) after payment of induction fee.
At the end of the programme the institute will be issued all successful Graduates an ASSOCIATE MEMBERSHIP CERTIFICATE of the institute only. (ACIWM) after payment of induction fee.
For further information, please call on 08025486416 or 07025725490
Enhance you career, it pays to be a Certified Stores and Materials Manager
Enhance you career, it pays to be a Certified Stores and Materials Manager
EARN FOREIGN BACHELORS AND MBA DEGREES, through
CIWM CERTIFICATION with NIGERIA FEE.
CIWM CERTIFICATION with NIGERIA FEE.
The Certified Institute of Warehousing and Materials Management has developed a unique relationship with the West Coast University, Panama. This valuable initiative enables students obtains B.Sc Honours degrees in the following courses:
B.Sc in Stores and Materials Management
B.Sc in Purchasing and Supply Management
B.Sc in Business Administration and Management
B.Sc in Logistic and Supply Management
B.Sc in Purchasing and Supply Management
B.Sc in Business Administration and Management
B.Sc in Logistic and Supply Management
While taking their CIWM Examinations and to obtain WCU, Panama MBA programmes in the following areas.
MBA /M.Sc in Materials Management
MBA /M.Sc in Logistic and Supply Chain Management
MBA/M.Sc in Purchasing and Supply Management
MBA in Business Administration
MBA /M.Sc in Logistic and Supply Chain Management
MBA/M.Sc in Purchasing and Supply Management
MBA in Business Administration
BREAKDOWN:
1. West Coast University, Panama, will to award Bachelors Degrees in any of the above courses to every student who enrolls in our programme, be simultaneously enrolled for Bachelors Degree at FGU under Credit Transfer System and be allotted a WCU ID, upon completion of our Foundation, Intermediate and Professional Examination Stage I.
1. West Coast University, Panama, will to award Bachelors Degrees in any of the above courses to every student who enrolls in our programme, be simultaneously enrolled for Bachelors Degree at FGU under Credit Transfer System and be allotted a WCU ID, upon completion of our Foundation, Intermediate and Professional Examination Stage I.
2. West Coast University, Panama will re-enroll you after the award of a bachelors Degree for its MBA programme under Credit Transfer System and will allotted another ID to you. Upon successful completion of our Professional Stage II (Final level) and submission to the University of a Research Project/Thesis in relevant areas, WCU will issue MBA Degree to the candidates at this level.
This MBA is a unique qualification offered to CIWM Students/Members, and develops through a strategic alliance between CIWM and Floret Global University.
An MBA is internationally acknowledged to be a premier business qualification, and CIWM and Floret Global University have responded to these needs by creating an MBA, tailor-made for qualified Warehousing and Materials Managers, supported online, and providing an opportunity to share and develop ideas with experienced professional from around the world.
COURSE STRUCTURE
1 Professional Examinations
The Institute’s Professional Examinations consist of 24 courses sub divided into three (3) stages Foundation, Intermediate, and Professional stages. (PE1 and PE 11) The professional is sub-divided into 2 parts of 6 courses each.
The Institute’s Professional Examinations consist of 24 courses sub divided into three (3) stages Foundation, Intermediate, and Professional stages. (PE1 and PE 11) The professional is sub-divided into 2 parts of 6 courses each.
Upon successful completion of our Professional Stage II (Final level) or thru Graduate Conversion Programme and Direct Membership).
NOTE: We also expect applications for certification from our existing, as well as passed out STUDENT, or ASSOCIATE, FULL MEMBER AND FELLOW.
You can now apply for any of the above Degree programmes:
If you have any further enquiry concerning the degree programmes above, do not hesitate to send an e-mail to: cisminfo@yahoo.comor Letter to Lagos State University, Post office Box 10132, LASU Ojo Main Campus, Lagos State. Contact us on 234-1-8121578, 08050905747, 0802-548-6416, or visit our website:http://www.cism-ng.org.
Lecture and registration for professional training like Intsitute of Chartered Economists, Institute of Chartered Commerce with option in accounting, Commercial/Business Administration, institute of Chartered Bankers, Institute of Chartered Marketers etc.
Requirements for undergraduate level:
SSCE (WAEC, NECO) and awainting results, ND, NCE in any discipline and diploma and or associate/member of other professional bodies.
SSCE (WAEC, NECO) and awainting results, ND, NCE in any discipline and diploma and or associate/member of other professional bodies.
Requirement for postgraduate level:
HND/B.scMaster, P.hd and full membership of relevant professional bodies.
HND/B.scMaster, P.hd and full membership of relevant professional bodies.
should you have any question you can contact us throught the above information or Stevad Professional College, 19 Rabiu Street off Oke-Aro Road, Agbado Junction, Behind Lady B Photo (M. Kazeem) Agbado Lagos State. 08035391934, 08098246365.
Registration closes on 15 of April, 2010
The Institute of Customer Relationship Management, Nigeria is the local professional body in the area of Customer Service and Relationship Management in Nigeria West Africa.
The Institute of Customer Relationship Management is the only approved professional body by the Federal Government of Nigeria and it’s also approved by the Federal Ministry of Education in the field of Customer Service and Relationship in Nigeria
A Certificate From CSTI Is A Great Addition To Any Resume
or Job Application! It Is Also A Great Item To Hang On Your Office
or Store Wall For All To See! Show People You Care!
Customer Service Certification Program
or Job Application! It Is Also A Great Item To Hang On Your Office
or Store Wall For All To See! Show People You Care!
Customer Service Certification Program
Get a collection of our best selling Customer Service Training manuals as well as a full color certificate of completion suitable for framing to show your customers you care! Instant downloads get you started FAST!
Certificate Program for Service Technicians!
In order to achieve high customer satisfaction, it is not enough just to fix the equipment. You have to “fix the customer” as well! Learn how to take service to the
next level quickly and easily!
In order to achieve high customer satisfaction, it is not enough just to fix the equipment. You have to “fix the customer” as well! Learn how to take service to the
next level quickly and easily!
Certificate Program In Call Center Agent Training
If you are planning to pursue a career as a Call Center Agent, this course will give you the information & skills you require to become a world class agent. Ideal for pre-employment training as well as improving existing skills!
If you are planning to pursue a career as a Call Center Agent, this course will give you the information & skills you require to become a world class agent. Ideal for pre-employment training as well as improving existing skills!
Read The Materials & Then Take One of Our On-Line Tests.
You’ll find out your grade immediately! It’s Fast & Easy!
You’ll find out your grade immediately! It’s Fast & Easy!
We provide the download page links for our students and members to download the materials. After the online test is completed, CSTI, USA will prepare the certificates in bulk and ship them to ICRM for distribution.
As for purchasing any of our partner Customer Service products or materials, please look through their website and choose the products you are interested in.
You can send payment to the following account:
You can send payment to the following account:
1. Payment could be made in cash or certified bank draft in favour of the Institute of Customer Relationship Management.
2. Payment could also be made into the Institute official bank account at any of the branches of:
Bank: ACCESS BANK PLC
Branch: Ogba – Ikeja.
Account Name: The Institute of Customer Relationship Management.
Account No.: 0880010001587
Branch: Ogba – Ikeja.
Account Name: The Institute of Customer Relationship Management.
Account No.: 0880010001587
Just make the transfer for the amount and send us an e-mail onicrminfo@yahoo.com with the items you wish to purchase. When the transfer is completed, we will send you the download links.
All purchase and enquire should be forwarded toicrminfo@yahoo.com
DIRECT MEMBERSHIP OFFER
The Institute of Customer Relationship Management (ICRM) is the only professional body in the area of Customer Service, Customer Care, Customer Relationship Management etc, in Nigeria that it established by the Federal Government Decree No. 1 of 1990 and its also approved by the Federal Ministry of Education of Nigeria as a Professional and Examining body to regulate the training and dedicated to the practice of Customer Services/Care, Customer Relationship Management within the membership framework throughout Nigeria.
ICRM provides a path to recognized professional qualification in Customer Services, Customer Care, Call Center, Customer Relationship Management of an International Standard; it is open to men and women solely on the basis of education and ability. The Institute also caters for the shortage of qualified professionals in this area.
The aim of the mail is to offer a Direct Membership Certification to employees in the field of customer care, Call Center management, customer relation; customer services, front deck officer etc at entry level or with less than 3 years experience.
The Institute has already concluded to accept the certificate issued by your Training Schools in the area of Customer Service and Relationship Management.
e. g certificate for any of the following organizations:
Trithel International Consulting,
104, Opebi Road,
P. O. Box 12440,
Ikeja,
Lagos State.
104, Opebi Road,
P. O. Box 12440,
Ikeja,
Lagos State.
IBFCAgusto Training Ltd,
Amazing Grace Plaza,
2E - 4E Ligali Ayorinde Street,
Victoria Island,
Lagos State.
Amazing Grace Plaza,
2E - 4E Ligali Ayorinde Street,
Victoria Island,
Lagos State.
JK Michael Consulting,
Plot 33, Olorunmbe Street,
Wemabod Estate,
Off Adeniyi Jones,
Ikeja - Lagos.
Plot 33, Olorunmbe Street,
Wemabod Estate,
Off Adeniyi Jones,
Ikeja - Lagos.
Business Education Exams Council,
13, Randle Road Apapa,
P. O. Box 55014,
Ikoyi,
Lagos.
13, Randle Road Apapa,
P. O. Box 55014,
Ikoyi,
Lagos.
Landover Aviation Business School,
17, Simbiat Abiola Road,
Ikeja,
Lagos.
17, Simbiat Abiola Road,
Ikeja,
Lagos.
Stronix Learning Centre,
6B, Bendel Close,
Off Bishop Aboyede Close,
Victoria Island,
Lagos.
6B, Bendel Close,
Off Bishop Aboyede Close,
Victoria Island,
Lagos.
Frontier Academy,
22, Glover Road,
Ikoyi,
Lagos.
22, Glover Road,
Ikoyi,
Lagos.
The Training Manager,
TTC,
37, Joel Ogunailke Street,
Ikeja, GRA
Lagos.
TTC,
37, Joel Ogunailke Street,
Ikeja, GRA
Lagos.
Clement Ashley Consulting,
Suite 27 - 28 Dolphin Plaza,
Corporation Drive,
Dolphin Estate,
Ikoyi.
Suite 27 - 28 Dolphin Plaza,
Corporation Drive,
Dolphin Estate,
Ikoyi.
Babcock Consulting,
Babcock University,
P. O. Box 1,
Llishan Remo
Ogun State.
Babcock University,
P. O. Box 1,
Llishan Remo
Ogun State.
And other accredited Training Institutions
Thanks for your co-operation.
Yours faithfully
For: The Institute of Customer Relationship Management,
Yours faithfully
For: The Institute of Customer Relationship Management,
Management.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
What is Fast Track Membership/Direct Membership?
Direct Membership or Fast Track Membership are for candidates that are involved in Customer Care, Customer Services, Customer Relationship Management, Front Deck Officer, Call Center Management etc activities in their job and must have some years of working experience, on such job functions or other related areas.
The requirements for the Fast Track or Direct Membership Certification offer to all your workshop or Training programme participants are as follows:
Membership
The Institute of Customer Relationship Management (ICRM) is comprised of a number of membership types:
• Student Member
• Associate Member
• Full Member
• Fellow Member
• Corporate Member
• Student Member
• Associate Member
• Full Member
• Fellow Member
• Corporate Member
All new membership applications are approved by the National Council on a monthly basis.
Associate Member
An Associate Member is an individual who is working in the field of customer care, Call Center management, customer relation; customer services, front deck officer etc at entry level or with less than 3 years experience. As an Associate Member you are entitled to receive all communication circulated by ICRM and can have access to the member’s area of our website. Associate Members are invited to attend at meetings organised by ICRM but they cannot serve on any Committee or vote at any meetings. The annual fee for this membership category is currently N2, 000.
- Application Form N5, 000
- Membership Fee N 30, 000
- The Applicants must have minimum of OND, Diploma or Equivalents
- He/She must not be less than 21 years of age.
- Membership Fee N 30, 000
- The Applicants must have minimum of OND, Diploma or Equivalents
- He/She must not be less than 21 years of age.
Full Member
A Full Member is an individual who is working in the field of customer care, Call Center management, customer relation; customer services front deck officer with more than 5 years experience. As a Full Member you are entitled to receive all communication circulated by ICRM and can have access to the member’s area of our website. Full Members are invited to attend at meetings organised by ICRM and serve on any Committee. Full Members has voting rights at any AGM or other formal meetings organised by ICRM. Full Members are encouraged to use the initials MICRM after their name in any correspondence. The annual fee for this membership category is currently N3, 500.
- Application Form N5, 000
- Membership Fee N 40, 000
- The Applicants must have minimum of OND, Diploma or Equivalents
- He/She must not be less than 30 years of age.
- Membership Fee N 40, 000
- The Applicants must have minimum of OND, Diploma or Equivalents
- He/She must not be less than 30 years of age.
Fellow Member
A Fellow Member is an individual who is working in the field of customer care, Call Center management, customer relation; customer services front deck officer with more than 10 years experience. As a Fellow Member you are entitled to receive all communication circulated by ICRM and can have access to the member’s area of our website. Fellow Members are invited to attend at meetings organised by ICRM and serve on any Committee. Fellow Members has voting rights at any AGM or other formal meetings organised by ICRM. Full Members are encouraged to use the initials FICRM after their name in any correspondence. The annual fee for this membership category is currently N 5,000.
Corporate Member
- Application Form N5, 000
- Membership Fee N 60, 000
- The Applicants must have minimum of first degree or Equivalents
- He/She must not be less than 35 years of age.
- Membership Fee N 60, 000
- The Applicants must have minimum of first degree or Equivalents
- He/She must not be less than 35 years of age.
NOTE: 20% discount is offered to interest applicant to saw the information for the site.
Corporate Member
ICRM welcomes all Businesses associated with the Customer Care, Call Center management, Customer Relation; Customer Services Management Profession to become a Corporate Member. ICRM are committed to promoting such businesses to our members through our website and networking events which are organised periodically throughout the year. Corporate Members are given the opportunity to sponsor events organised and managed by ICRM – such events include
• Student Awards Ceremony
• Consumer Services Conference
• Trade Services Expo
• Annual Dinner Dance and Awards Night
• Quarterly publication of our Customer Services Focus Magazine
Corporate Members are encouraged to submit articles or newsworthy items for publication on our website. This aspect is managed in two ways
• On the Public site there is a brief mention of the article and author
• In the Members Area the full article is published together with details of the author
A Corporate Member is entitled to nominate one main contact for their business that can represent their business at all ICRM events and functions. This individual may also serve on any sub committee of ICRM but will not have any voting rights at any AGM or other formal meeting organised by ICRM. The annual fee for this membership category is currently N20, 000. Plus an additional one off initial registration fee of N50, 000.
• Student Awards Ceremony
• Consumer Services Conference
• Trade Services Expo
• Annual Dinner Dance and Awards Night
• Quarterly publication of our Customer Services Focus Magazine
Corporate Members are encouraged to submit articles or newsworthy items for publication on our website. This aspect is managed in two ways
• On the Public site there is a brief mention of the article and author
• In the Members Area the full article is published together with details of the author
A Corporate Member is entitled to nominate one main contact for their business that can represent their business at all ICRM events and functions. This individual may also serve on any sub committee of ICRM but will not have any voting rights at any AGM or other formal meeting organised by ICRM. The annual fee for this membership category is currently N20, 000. Plus an additional one off initial registration fee of N50, 000.
- Application Form N10, 000
- Membership Fee N 50, 000
- The annual fee for this membership category is currently N20, 000.
- Membership Fee N 50, 000
- The annual fee for this membership category is currently N20, 000.
The Institute of Customer Relationship Management is also an affiliated to:
- The Customer Service Training Institute, USA
- The Customer Service Institute of Canada
- The Certified Institute of Warehousing and Materials Management, Nigeria
- The Customer Service Institute of Canada
- The Certified Institute of Warehousing and Materials Management, Nigeria
Extract of Membership Benefits
- Have access to job opportunities - both locally and internationally
- See employment opportunities through CSI Canada’s referral program for job opportunities in the customer service profession
- Instant downloading of CSTI, USA study manuals and online teste, you will find out your grade immediately. Its fast and easy.
- Be a member of International recognized Institutions
- Have access to job opportunities - both locally and internationally
- See employment opportunities through CSI Canada’s referral program for job opportunities in the customer service profession
- Instant downloading of CSTI, USA study manuals and online teste, you will find out your grade immediately. Its fast and easy.
- Be a member of International recognized Institutions
a. The Customer Service Training Institute, USA
b. The Customer Service Institute of Canada
c. The Institute of Customer Relationship Management
b. The Customer Service Institute of Canada
c. The Institute of Customer Relationship Management
Thanks for your co-operation.
Yours faithfully
For: The Institute of Customer Relationship Management,
For: The Institute of Customer Relationship Management,
Management
A Certificate From CSTI Is A Great Addition To Any Resume
or Job Application! It Is Also A Great Item To Hang On Your Office
or Store Wall For All To See! Show People You Care!
Customer Service Certification Program
or Job Application! It Is Also A Great Item To Hang On Your Office
or Store Wall For All To See! Show People You Care!
Customer Service Certification Program
Get a collection of our best selling Customer Service Training manuals as well as a full color certificate of completion suitable for framing to show your customers you care! Instant downloads get you started FAST!
Certificate Program for Service Technicians!
In order to achieve high customer satisfaction, it is not enough just to fix the equipment. You have to “fix the customer” as well! Learn how to take service to the
next level quickly and easily!
In order to achieve high customer satisfaction, it is not enough just to fix the equipment. You have to “fix the customer” as well! Learn how to take service to the
next level quickly and easily!
Certificate Program In Call Center Agent Training
If you are planning to pursue a career as a Call Center Agent, this course will give you the information & skills you require to become a world class agent. Ideal for pre-employment training as well as improving existing skills!
Read The Materials & Then Take One of Our On-Line Tests.
You’ll find out your grade immediately! It’s Fast & Easy!
If you are planning to pursue a career as a Call Center Agent, this course will give you the information & skills you require to become a world class agent. Ideal for pre-employment training as well as improving existing skills!
Read The Materials & Then Take One of Our On-Line Tests.
You’ll find out your grade immediately! It’s Fast & Easy!
We provide the download page links for our students and members to download the materials. After the online test is completed, CSTI, USA will prepare the certificates in bulk and ship them to ICRM for distribution.
As for purchasing any of our partner Customer Service products or materials, please look through their website and choose the products you are interested in.
You can send payment to the following account:
You can send payment to the following account:
1. Payment could be made in cash or certified bank draft in favour of the Institute of Customer Relationship Management.
2. Payment could also be made into the Institute official bank account at any of the branches of:
Bank: ACCESS BANK PLC
Branch: Ogba – Ikeja.
Account Name: The Institute of Customer Relationship Management.
Account No.: 0880010001587
2. Payment could also be made into the Institute official bank account at any of the branches of:
Bank: ACCESS BANK PLC
Branch: Ogba – Ikeja.
Account Name: The Institute of Customer Relationship Management.
Account No.: 0880010001587
Just make the transfer for the amount and send us an e-mail onicrminfo@yahoo.com with the items you wish to purchase. When the transfer is completed, we will send you the download links.
All purchase and enquires, Please contact us via e-mail:icrminfo@yahoo.com or icrm_info@yahoo.com
Definition of Customer Service
Customer service is often seen as an activity, performance measurement and a philosophy. That is why, generally speaking, one single definition of customer service does
not exist..
Customer service is often seen as an activity, performance measurement and a philosophy. That is why, generally speaking, one single definition of customer service does
not exist..
Here are some definitions of customer service in use today:
“Customer service is the ability to provide a service or product in the way that it has been promised”
“Customer service is about treating others as you would like to be treated yourself”
“Customer service is an organization’s ability to supply their customers’ wants and needs”
“Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner”
“Customer Service is any contact between a customer and a company, that causes a negative or positive perception by a customer”
“Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer”
“Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner”
“Customer service is a proactive attitude that can be summed up as: I care and I can do.”
Customer Service Job Description
You may be interested in a customer service Job description from two points of view.
You may be interested in a customer service Job description from two points of view.
Firstly, you may be an employer who wishes to create a Job description for a customer service role. Secondly, you may be a prospective employee searching for a position in customer service. Let’s look at the first requirement. As an employer, it is important that you clarify and document exactly what your employee will be doing.
In the case of a customer service job description you will want to cover the most important areas where your employee will be interacting with customers. A customer service job description could therefore include the following tasks:
- Dealing with customers
- Answering customer’s emails
- Writing to customers
- Speaking to customers on the phone
- Processing orders
- Managing Administration
Below is an example of a customer service job description that was used by an employer looking for a Customer Service Representative.
Customer Service Job Description
Role: Customer Service Representative (CSR)
Do you have experience in customer service, maybe hospitality? Are you a professional person interested in an awesome full time job opportunity? Then you might be a great addition to my team!
Summary:
A very reputable executive airline is looking for Customer Service Representatives to join the team. Successful candidates will render a variety of customer services to aircraft passengers and crew through application of knowledge of our organization, its services and products. Perfect candidates will pride themselves on their professionalism, should be outgoing, personable, and a good conversationalist. Past positions should involve working with people; areas could include retail, restaurant staff, and hotel hospitality.
A very reputable executive airline is looking for Customer Service Representatives to join the team. Successful candidates will render a variety of customer services to aircraft passengers and crew through application of knowledge of our organization, its services and products. Perfect candidates will pride themselves on their professionalism, should be outgoing, personable, and a good conversationalist. Past positions should involve working with people; areas could include retail, restaurant staff, and hotel hospitality.
Description:
- Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, catering, etc…
- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Serves as liaison between the customer and various departments.
- Solicits sales of new or additional services.
- Operates office equipment inclusive of air to ground radio, computers and terminals as necessary.
- Provides pricing and delivery information, processes orders, and prepares cash reports.
- Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
- Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.
- Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, catering, etc…
- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Serves as liaison between the customer and various departments.
- Solicits sales of new or additional services.
- Operates office equipment inclusive of air to ground radio, computers and terminals as necessary.
- Provides pricing and delivery information, processes orders, and prepares cash reports.
- Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
- Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.
Requirements:
Multi-task oriented. Excellent communication skills and problem solving abilities. High school diploma or general education degree experience. Must have a valid driver’s license and pass all security and background checks.
Multi-task oriented. Excellent communication skills and problem solving abilities. High school diploma or general education degree experience. Must have a valid driver’s license and pass all security and background checks.
Customer Service Job Description: The Employee
As a prospective employee, it is likely that you will be looking to match your resume with that of an employer’s requirements. There is nothing wrong in doing this, just make sure that you really do have experience in the areas outlined. Also, be prepared to work on areas outside of a customer service Job description when you actually get to work in a customer service role, not everything that needs doing at work can be put into words in a Job description!
Looking for a job? Try our jobs page
What is Customer Satisfaction?
Customer satisfaction is a term generally used to measure a customer’s perception of a company’s products and services.
Customer satisfaction is a term generally used to measure a customer’s perception of a company’s products and services.
It’s not a straight forward science however, as customer satisfaction will vary from person to person, depending on a whole host of variables which may be both psychological and physical.
The challenge for companies in recent years has been to measure these perceptions.
Measurement usually makes use of a feedback survey of some kind. Customers are asked to respond to a set of questions or statements using a 4 or 5 point scale. The customer completes the survey by evaluating the service they have received in terms of their perception and expectations.
Companies can compare the completed surveys with previous surveys to see if they are improving or getting worse, or benchmark their satisfaction survey results with that of other companies.
The ultimate aim of measuring customer satisfaction must be to act on the information gathered, close the “gaps” between the customer’s perception of service and the actual service provided.
Recent thinking by leading customer service gurus such as Dr Ken Blanchard concludes that customers should not be merely satisfied they should be delighted.
That’s one more challenge for companies who claim to have achieved 100% customer satisfaction.
The Following Certificate Programs Are Available From The Customer Service Training Institute. All courses include a custom printed certificate of completion with your name on it. These full color certificates, printed on heavy certificate paper, are the perfect way to both show your customers that you care about the service you provide as well as provide proof to potential employers and others of your achievement.
Customer Service Certification Program
Get a collection of our best selling Customer Service Training manuals as well as a full color certificate of completion suitable for framing to show your customers you care! Instant downloads get you started FAST!
Get a collection of our best selling Customer Service Training manuals as well as a full color certificate of completion suitable for framing to show your customers you care! Instant downloads get you started FAST!
Certificate Program for Service Technicians!
In order to achieve high customer satisfaction, it is not enough just to fix the equipment. You have to “fix the customer” as well! Learn how to take service to the
next level quickly and easily!
In order to achieve high customer satisfaction, it is not enough just to fix the equipment. You have to “fix the customer” as well! Learn how to take service to the
next level quickly and easily!
Certificate Program In Call Center Agent Training
If you are planning to pursue a career as a Call Center Agent, this course will give you the information & skills you require to become a world class agent. Ideal for pre-employment training as well as improving existing skills!
If you are planning to pursue a career as a Call Center Agent, this course will give you the information & skills you require to become a world class agent. Ideal for pre-employment training as well as improving existing skills!
Read The Materials & Then Take One of Our On-Line Tests.
You’ll find out your grade immediately! It’s Fast & Easy!
You’ll find out your grade immediately! It’s Fast & Easy!
We provide the download page links for our students and members to download the materials. After the online test is completed, CSTI, USA will prepare the certificates in bulk and ship them to ICRM for distribution.
As for purchasing any of our partner Customer Service products or materials, please look through their website and choose the products you are interested in.
You can send payment to the following account:
You can send payment to the following account:
1. Payment could be made in cash or certified bank draft in favour of the Institute of Customer Relationship Management.
2. Payment could also be made into the Institute official bank account at any of the branches of:
2. Payment could also be made into the Institute official bank account at any of the branches of:
Bank: ACCESS BANK PLC
Branch: Ogba – Ikeja.
Account Name: The Institute of Customer Relationship Management.
Account No.: 0880010001587
Branch: Ogba – Ikeja.
Account Name: The Institute of Customer Relationship Management.
Account No.: 0880010001587
Just make the transfer for the amount and send us an e-mail onicrminfo@yahoo.com with the items you wish to purchase. When the transfer is completed, we will send you the download links.
All purchase and enquire should be forwarded toicrminfo@yahoo.com
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